The software firm was like one person who was developer, owner, sales and support. Mycommerce who handles payment and distribution for iSunshare got in the loop and requested an update from them on three occasions with the same endless queries from iSunshare. After giving up and asking for a refund, they started all over again asking me what my problem was. They also did not appear to look at my complete updates, since I would send screenshots and the next day they would ask for the same screenshots. Communication was poor from their end that appeared to be a language issue. Due to a time difference, I updated them and they had more for me to try the next morning each day for several weeks. I contacted their customer support and provided them with all documentation and screenshots throughout the process. I purchased Windows Password Reset software. No password was ever required up to this point. My Windows 7 netbook locked up and would not let me logon as Administrator. These people are relentless! They first called me and told me I could get a refund, but I need to give them my bank account number, and the name and address of my back, and the name as it appears on my bank account! Uh, sorry you aren't getting that information, that is why I paid from paypal to begin with! I am getting so frustrated with the calls asking why, why can't they just give me my refund back to paypal? When they call and ask me about the refund, I just say, please give me my refund, and then they hang up on me! They won't refund my money, and I keep getting calls asking "why you want a refund?" "Why you not want our service?" I answered them over 50 times, and they won't give up, about every other day I get a call, and they ask this again, I tell them that I don't want it, I want a refund! They called from a phone number before, and now they are calling from "unknown caller" numbers, or numbers that if I call back, they say are not in service. They ended up taking all my information out of my computer, which I made sure I took care of. I paid them 99.00 because I was in a hurry to get it fixed. I have been dealing with this company that hacked into my computer, and against my knowledge, thinking I was dealing with a legit company, they called me and said they were from Microsoft and needed to clean my computer, it is being hacked by viruses. They should have been blacklisted by the major credit card networks for this behavior. It's a fraudulent business and I'm surprised they still exist in 2022 and apparently processes hundreds of millions of dollars in transactions. They send out such communications to their customers via no-reply emails which means there is not even a way to respond to their message. Instead of forcing their merchant to honor their clearly-written refund policy, this company actually encourages them to do it. Here's the kicker: M圜ommerce then sent me a message from a no-reply, unmonitored mailbox, saying "We regret to inform that we must decline the request.". Merchant responded again by offering to troubleshoot and refusing to refund. M圜ommerce in turn sent a message to the merchant. I then contacted M圜ommerce to request the refund. The merchant initially offered to troubleshoot, which I declined (because by then the issue had to be handled via another product). It turned out that the software did not work, and I contacted the merchant for a refund. The merchant specifically advertises a 30-day money back guarantee on their software. I purchased a recovery software from one of the merchants (iSunshare) using M圜ommerce/Digital River as their payment processor.
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